Frequently Asked Questions
WEB HOSTING FAQ
Web hosting setup is fully automated and begins immediately after your payment is confirmed and the order is completed. You will receive the necessary details right after that.
Bandwidth is unlimited. You can transfer as much data as you need, even if it exceeds 500TB, and we ensure that there will be no interruptions.
Yes, we can provide you with a private IP address for your web hosting at a cost of 24 EUR per year.
You can upgrade by logging into your account and visiting our hosting upgrade page. Please note, you cannot downgrade or stay on the same package.
Yes, FTP can be used for any purpose, not just for backups or file editing.
If your hosting expires, contact us as soon as possible. We offer a grace period of one month of free service. After that, if the hosting is not renewed, all files will be deleted permanently.
DEDICATED SERVERS & VPS FAQ
The setup time varies, but it usually takes a few hours and can take up to a maximum of 48 hours, depending on the configuration and availability.
VPS setup is fully automated. Once your order is placed and payment is confirmed, your login details will be sent immediately to your email.
For VPS, you can order up to a /26 subnet, which provides 64 IP addresses. For dedicated servers, the maximum is a /20 subnet with 4096 IP addresses. However, the most common choice for dedicated servers is a /24 subnet, which includes 256 IP addresses.
There is no limit on the number of websites you can host on a dedicated server. You can host as many as your server can handle based on its performance.
No, a single IP address can host multiple websites. There is no need for a separate IP for each site unless you specifically require it for certain use cases, such as SSL certificates.
If there is a hardware failure, we are fully responsible for repairing or replacing the server at no extra cost to you. We will ensure the downtime is minimized.
If you disrupt the OS, simply open a support ticket, and we will reinstall the operating system for you. The reinstallation service costs 10 EUR.
Yes, you can request hardware upgrades at any time. Contact us for more information about the available options.
Bandwidth for dedicated servers is unlimited, just like with our web hosting packages. You can use as much as needed.
You can install any legal software on your server. We do not impose restrictions as long as the software complies with laws and regulations.
Dedicated servers are available on a monthly contract, providing you with flexibility to cancel or change your server as your needs evolve.
GENERAL FAQ
No, you can join our affiliate program even if you're not using our hosting services.
Earnings are based on new customer sales, not renewals. For instance, if you sell a server priced at 250 EUR, PayPal processing fees (3%) will be deducted first, leaving a net amount of 242.50 EUR. With a 20% commission rate, you would earn 48.50 EUR for that sale.
The minimum payout amount is 50 EUR. We do not charge any fees, but your chosen payment method may deduct a fee.
You can reach us via our contact form, direct email at contact@maxko-hosting.com, or through live chat when available.