Cancellation Policy

CANCELLATION & REFUNDS


MAXKO Hosting accounts are set up on a prepay basis. MAXKO Hosting customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 7 days of purchasing of the account, according to our Money Back Guarantee Policy To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by MAXKO Hosting. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled. service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. Late cancellations, as well as accounts cancelled by MAXKO Hosting. due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 7-day money back guarantee. All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service. All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.

MONEY BACK GUARANTEE POLICY


MAXKO Hosting offers a 7-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your control panel, or via email sent to maxko@maxko.org, and receive full refund for your hosting plan within 7 days of the purchasing of the account. All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 7-day money back guarantee.

NON-REFUNDABLE SERVICES


Non-Refundable Services: all service upgrades,dedicate servers and plan renewal services purchased from the Control Panel. Any refund amount credited back to the Customer in accordance with our 7-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer's hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the hosting account).

CHARGEBACKS


Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at MAXKO Hosting (and respectively - MAXKO Llc.) will be subject to full investigation. When signing up for a hosting account with MAXKO Hosting, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Terms of Service. Thus, MAXKO Hosting, as well as our authorized retailers (PayPal, Skrill), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute. If/When a chargeback report is received, the first step of our MAXKO Hosting team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action. If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated. If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service and the Acceptable Use Policy of MAXKO Hosting will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or MAXKO Hosting has the right to a reverse payment. In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.

CONTACTING US



If there are any questions regarding this cancellation policy you may contact us using the information below.

MAXKO LLC.
44000 SISAK
Croatia
maxko@maxko.org


Last Edited on 19.01.2017